Hands unwrapping gift with cloth eco packaging

Shipping

For more information, please visit the Australia Post website.

MELBOURNE METRO

We offer FREE Parcel Post delivery to the Melbourne Metro area if a minimum spend of $50, before shipping, is reached. Will be automatically deducted at the checkout.

LOCAL PICK-UP

If you are based in Melbourne and wish to save on postage, a FREE ‘local pick-up’ option is available at the checkout. You can collect your online order from our office located at 30 Sydney Road Bayswater, Vic.  No minimum order amount required, only available for online purchases. Our office is open for pickup Monday – Friday, 9am – 5pm.

SHIPPING

All shipping costs are determined by metro and regional areas of each state, with the exception of Tasmania and Northern Territory who have the same charges state-wide. See table below for cost and delivery timeframe. Delivery timeframes are business days and an estimation provided by Australia Post. If you do not receive your parcel within these timeframes please contact us.

BACKORDERS

If you order contains a product on backorder, please note that your entire order will be delayed until that product comes back into stock.

TRACK YOUR ORDER
You can track your order by entering the tracking number you were sent into the Australia Post website.

 

Melbourne$10 *Free for orders over $50*Up to 2 days
Sydney$102 to 3 days
Adelaide$122 to 3 days
Brisbane$153 to 4 days
Perth $205 to 6 days
Tasmania$153 to 4 days
Victoria$15Up to 4 days
NSW & ACT$153 to 4 days
South Australia$173 to 4 days
Queensland$205 to 6 days
Western Australia$255 to 8 days
Northern Territory$254 to 6 days

AN IMPORTANT NOTE FOR CHOCOLATE ORDERS!
We want you to receive your goodies in premium condition, however our chocolates are extremely sensitive to heat. Please take the following measures for ordering chocolates during the months of October - April as we cannot take responsibility for melted chocolate.
- Purchase a Protection Pack for a small fee. Available at the checkout.
- We will not deliver to Australia Post parcel lockers due to the potential exposure to high temperatures.
- Please ensure you provide us with an address where someone will be present to receive your order.
- We cannot leave parcels including chocolate at your front door, due to exposure of direct sunlight or high temperatures. Please ensure you provide us with an address where someone will be present to receive your order, for example your workplace. Otherwise, Australia Post will take your order to your local GPO outlet.
- We check the temperature of your area every day, if your city/suburb will be over 30 degrees, we may elect to hold off sending your order. In this case, we will email or phone you and notify when it will be sent.
- We do not send chocolate to Northern Territory during these months, and have been advised so from Australia Post. Unfortunately only road transportation is available and parcels will be exposed to the extreme conditions during transit.
Click here for more information on our Protection Pack